Returns & Exchanges Policy

 

1. What is your return policy?

• We accept returns on non-customized items within 30 days of receipt. Customized items are non-returnable, but if there’s an issue with your order, please contact us, and we’ll be happy to help.

2. What if my item arrives damaged?

• If your item is damaged upon arrival, contact us within 7 days with a photo of the damage, and we will arrange a replacement or refund.

3. Can I cancel or change my order?

• If you need to cancel or change your order, please contact us as soon as possible. We can accommodate changes or cancellations only if the item hasn’t yet been customized or shipped.

4. How should I care for my jewelry?

• To keep your jewelry looking its best, avoid contact with water, perfume, and chemicals. Clean your pieces regularly with a soft cloth, and store them in a jewelry box or pouch when not in use.

5. Are your pieces water-resistant?

• While our jewelry is designed to be durable, we recommend avoiding prolonged exposure to water to maintain its finish and quality over time.